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1Test Information

2Writing Task

3Multiple Choice

4Numeracy

Name

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NOTE TO SUPERVISOR.

• This assessment should be done under exam conditions
• Bilingual dictionaries and/or electronic items are not allowed
• The test should take no longer than 1.5hr

TEST INSTRUCTIONS.

The test has 3 parts: writing, literacy, and numeracy
• Part 1 is a case study. Read the notes carefully and respond appropriately.
• Part 2 assesses your grammar, vocabulary, and reading skills. Read each section carefully and choose the correct answer.
• Part 3 assesses your numeracy skills. Read the questions and write your answers in the space provided. The use of calculators is not permitted.
• For part 1, you will be given an overall level (Beginner – Advanced) parts 2 and 3 add up to a total of 30 marks.

Tên(Bắt buộc)

Tên Họ

Email(Bắt buộc)

Nhập email Xác nhận email

Agency

If applicable

Counsellor Name

If applicable

Counsellor Contact Details

If applicable

PART 1 WRITING TASK.

Read the case study below and write.

Writing: Steve Clark, Souperbly Brand Manager at Mercator Foods Ltd, received this email from Liz Jensen, Managing Director of the company. Read the message, and then write Steve’s reply in a professional corporate style using two of the notes below. Writing Question

Write between 90 – 100 words.(Bắt buộc)

PART 2 MULTIPLE CHOICE.

Questions 1 – 8

Read the text below and tick the most suitable word to fill in the gaps. Customer Satisfaction Question

Question 1.(Bắt buộc)

a. customers

b. guests

c. tourists

d. shoppers

Question 2.(Bắt buộc)

a. waiters

b. help

c. chefs

d. service

Question 3.(Bắt buộc)

a. crew

b. assistants

c. salesmen

d. staff

Question 4.(Bắt buộc)

a. needs

b. functions

c. success

d. failure

Question 5.(Bắt buộc)

a. tourists

b. dealers

c. travellers

d. voyagers

Question 6.(Bắt buộc)

a. tools

b. facilities

c. buildings

d. machines

Question 7.(Bắt buộc)

a. speeches

b. lectures

c. presentations

d. talks

Question 8.(Bắt buộc)

a. location

b. place

c. venue

d. situation

Questions 9 - 13

Complete the sentences with the verbs from the box. Put each verb into the correct form and tense – present simple or present continuous. Complete The Sentences Question

Question 9.(Bắt buộc)

Dell and HP ______________ computers around the world

Question 10.(Bắt buộc)

It only ______________ our laboratory half an hour to test all the ingredients

Question 11.(Bắt buộc)

Which market segment ______________ they usually ______________?

Question 12.(Bắt buộc)

Oh no! My printer ______________ properly. I’ll ask Mark to run off a copy

Question 13.(Bắt buộc)

______________ you ______________ more money in marketing this year?

Questions 14 - 20

Read the text below about Customer Relationship Management. In most of the lines, there is one extra word which does not fit. Some lines, however, are correct.
If the line is correct, put a tick on the appropriate line. If there is an extra word, write the word in the space provided. There are two examples ready for you

Customer Relationship Management Question

Question 14. Line One(Bắt buộc)

Question 15. Line Two(Bắt buộc)

Question 16. Line Three(Bắt buộc)

Question 17. Line Four(Bắt buộc)

Question 18. Line Five(Bắt buộc)

Question 19. Line Six(Bắt buộc)

Question 20. Line Seven(Bắt buộc)

Line Eight(Bắt buộc)

Line Nine(Bắt buộc)

PART 3 NUMERACY.

Questions 21 - 30
Answer the questions below.

Question 21.(Bắt buộc)

Two numbers add up to 87, if one is 39 what is the other?

Question 22. Calculate the following:

Question 22 a.(Bắt buộc)

5% of $68:

Question 22 b.(Bắt buộc)

30% of $890:

Question 23. Which fraction is larger:

Question 23 a.(Bắt buộc)

3/5 or 1/2:

Question 23 b.(Bắt buộc)

4/9 or 1/3:

Question 24. Multiply the following

Question 24 a.(Bắt buộc)

6.89 x 10:

Question 24 b.(Bắt buộc)

12.2 x 3:

Question 24 c.(Bắt buộc)

45.7 x 2:

Question 25.

From the list of numbers in the box, select the one which is a:

Question 25 a.(Bắt buộc)

Percentage

Question 25 b.(Bắt buộc)

Decimal number

Question 25 c.(Bắt buộc)

Fraction

Question 25 d.(Bắt buộc)

Mixed number

Question 25 e.(Bắt buộc)

Ratio

Question 25 f.(Bắt buộc)

Angle

Question 26.(Bắt buộc)

You have to organise an afternoon farewell tea function for a staff member who is leaving after 15 years of service. You have been advised the catering costs are:

Boxes of cake: $12.50 each
Cheese platters: $23.00 each
Coffee and tea: $2 a head

You have decided to order 2 boxes of cakes and 2 cheese platters and you anticipate 30 people attending who will be drinking tea and coffee.

How much will the function cost?

Question 27.(Bắt buộc)

A casual worker worked six hours, was paid $22.50 per hour and received a meal allowance of $6.50.

How much did they get paid for their day?

Question 28.

Calculating GST (Goods and Services Tax) is important in any business calculation. GST adds 10% to the cost of the item or service.

Calculate the GST on the following:

Question 28 a.(Bắt buộc)

A box of staples costs $4.50 before GST. What is the price of the box of staples with GST added on?

Question 28 b.(Bắt buộc)

You hire out your office consultant to other departments for $120 an hour before GST. What is the hourly price of the consultant with GST added on?

Question 29.(Bắt buộc)

A deceased estate has the combined value of $188,500. If it is to be split between four relatives equally, how much does each receive?

Question 30.(Bắt buộc)

Maria earns $65,905 per year. What is her fortnightly salary before tax?